Gillian Steele is a seasoned IT professional with extensive experience in technical support and user services, currently serving as a Senior IT User Services Technician at Veracode since August 2015. In this role, Gillian provides desktop support for a software development organization, assisting both office and remote employees through various channels. Prior experience includes positions at NWN Corporation as a Senior Service Desk Engineer and Solutions Engineer, where Gillian supported multiple companies and trained new staff. Additional experience encompasses roles at Health and Education Services and the U.S. Department of Education, offering first-level support and hardware installation, respectively. Gillian holds a Bachelor of Science degree in Computer Technology from Northeastern University, obtained in 2000.
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