Mario Rivera

Mario Rivera is a seasoned IT professional with extensive experience in technical support roles spanning over two decades. Currently serving as a Sr. IT Support Technician at Veracyte, Inc. since June 2022, Mario previously worked at Adaptive Biotechnologies Corp. as an IT Support Technician, and at Essex Property Trust in a senior position focusing on executive support. Additional roles include Sr. Direct Support Engineer at WEBCOR Builders and Desktop Support Lead at Gymboree, where Mario was responsible for managing desktop support teams, enhancing service quality, and overseeing ITSM ticket management. Mario's career began as a Computer Technician at Race Communications, followed by a role as a Deskside Support Technician at Marconi.