Muthu Munasinghe is a Customer Experience and Process Automation Consultant with over 18 years of experience in Healthcare Revenue Cycle Management, e-Commerce, Telecom, and Fintech. Currently serving as a Sr RCM Manager at Veradigm, Muthu has previously held prominent roles including Chief Experience Officer at Daraz and Assistant Manager at Dialog Business Services. Muthu excels in optimizing workflows, enhancing customer satisfaction, and driving digital transformation through automation and data-driven strategies. With a strong focus on improving operational efficiency and workplace culture, Muthu has successfully led significant changes that resulted in notable increases in team performance and customer satisfaction metrics.
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