Douglas Caira

Douglas Caira currently serves as the Chief Customer Experience Officer at Verato since October 2024. Prior to this role, Douglas held multiple senior leadership positions at Imprivata from May 2013 to October 2024, including SVP of Customer Success and SVP of Professional Services, where significant transformations were achieved, leading to an 8X revenue growth. Douglas's experience also includes roles such as VP of Account Services at Gennius and Senior Director of Client Services at Proventys, both focusing on client services and project management. Earlier in Douglas's career, leadership was demonstrated as the Head of Customer Experience for eScription at Nuance Communications, overseeing a large team in customer support and success. Douglas holds a Bachelor's degree with dual majors in Computer Science and Anthropology from Brandeis University.