Swarnava Sengupta

Swarnava Sengupta has a diverse work experience. Swarnava is currently working at Vercel as a Principal Customer Success Engineer, where they help frontend web developers optimize their workflow using the Vercel platform. Previously, they volunteered at Mozilla, contributing to their project and providing support on forums and social media. Swarnava also worked at Twilio as a Principal Technical Support Engineer, assisting software engineers in utilizing Twilio's developer products. Additionally, they worked at HackerRank as a Senior Support Engineer, providing technical support to enterprise customers and working on knowledge base documentation. Prior to that, they were a Customer Support Advocate at Kayako, where they handled customer requirements and developed strong customer relationships.

Swarnava Sengupta completed a Bachelor of Computer Application degree in Computer Engineering from West Bengal University of Technology, Kolkata between 2013 and 2016. Subsequently, from 2017 to 2020, they pursued a Master of Computer Applications - MCA degree in Computer Engineering from Indira Gandhi National Open University.