Brian Chen is a Customer Success Manager at Verifiable since April 2024, previously serving as a Technical Account Manager and Senior Customer Success Analyst at Singletrack from September 2022 to April 2023. At Dealogic, from September 2017 to July 2022, Brian held various roles, concluding as Head of Americas Customer Success Team, where responsibilities included managing client relationships, implementing cross-functional projects, and improving key performance indicators to significantly reduce churn rates and SLA breaches. Brian's expertise extends to effective incident management, client documentation enhancement, and collaboration with sales teams to drive revenue growth. Brian earned a Bachelor of Science in Social and Decision Science from Carnegie Mellon University in 2017.
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