Mark Ross

Mark Ross is a Senior Telecommunications Engineer at Verifone, with a tenure beginning in June 2016, previously serving as a Telecommunications Engineer. Expertise includes Five9 CCaaS, Verint Call Recording, workforce management, VCC administration, call flow design, IVR scripting, and Salesforce integration. Prior to Verifone, Mark Ross worked as a Voice and Data Network Administrator for The Tampa Tribune from October 1998 to June 2016, focusing on the upgrading, designing, documenting, and 24/7 support of Cisco data infrastructure and Avaya VoIP systems. Additional military experience as a United States Marine from January 1994 to November 1998 emphasizes personal development and character building. Technical knowledge encompasses Cisco routers and switches, various routing protocols, ASA firewall, VPN, and Avaya VoIP systems. Mark Ross graduated from Robinson High in 1992.