Alex Clay

Alex Clay is an experienced professional in the contact center industry, currently serving as a Senior Solution Consultant at Verint since March 2013, specializing in pre-sales for call recording, workforce management, and analytics, working with major partners like BT, Vodafone, and Amazon. Previously, Alex held positions as a Contact Centre Consultant at 2e2 UK Limited, focusing on Cisco solutions, and as a Senior Consultant at Jam IP, managing projects for prominent clients including AT&T and Goldman Sachs. Early career roles included IPCC Support Specialist positions at Cable & Wireless and support engineering at 3, as well as a Call Centre Operations Specialist at Capital One, delivering design and consultancy support for various contact center technologies.