Verint
Alexander Cofield is a skilled Business Analyst and Implementation Consultant with extensive experience in process improvement and digital transformation. Currently employed at Verint since June 2022, Alexander previously worked as a Business Analyst at Webhelp, contributing to significant cost-saving initiatives by analyzing and enhancing customer journeys and operational processes for a major retailer. Prior experience includes an Agile Business Analyst role at Dixons Carphone, focusing on contact center operations, and various technical and customer service positions within the organization. Alexander initiated a career in engineering as a White Goods Service Engineer, following an apprenticeship in electrical engineering at James Watt College.
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Verint
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Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.