Alexander Cofield

Alexander Cofield is a skilled Business Analyst and Implementation Consultant with extensive experience in process improvement and digital transformation. Currently employed at Verint since June 2022, Alexander previously worked as a Business Analyst at Webhelp, contributing to significant cost-saving initiatives by analyzing and enhancing customer journeys and operational processes for a major retailer. Prior experience includes an Agile Business Analyst role at Dixons Carphone, focusing on contact center operations, and various technical and customer service positions within the organization. Alexander initiated a career in engineering as a White Goods Service Engineer, following an apprenticeship in electrical engineering at James Watt College.