Billy Way is a strategic leader in SaaS support, currently empowering teams to achieve excellence in customer service. With extensive experience in mentoring and guiding teams, Billy has successfully implemented improvements that enhance collaboration and productivity. Past roles include IT & Marketing Director at Doolittle Trailer Mfg., Inc. and various positions at Verint, culminating in a directorial role overseeing global support operations. Billy's expertise in technical support, case management, and team development has consistently resulted in high performance and improved customer satisfaction.
This person is not in the org chart
This person is not in any teams
This person is not in any offices