Brian Tighe is an experienced Service Delivery Manager with a robust background in managing client contracts and service improvements across various organizations. Currently at Verint since October 2014, Brian oversees Managed Support Services contracts, focusing on development and delivery. Previous roles include Service Improvement Manager at Microtech Support Ltd and Service Delivery Manager positions at STRATiiS and XMA, where Brian managed client contracts and service quality. Extensive experience at ICM involved critical transitions in customer service and contract retention strategies. Earlier career roles at Scotsys and Abtex Computer Systems laid a solid foundation in technical support and customer service management. Brian holds multiple City & Guilds certifications in technical and industrial subjects, alongside foundational education in Electronics from Kilmarnock Technical College.
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