David Young, MBA, is a Solutions Consultant at Verint since December 2022, focusing on sales demonstrations and presentations for international conferences. Prior to this role, David was an Analytics and Optimization Consultant at Microsoft from January 2022 to January 2024, where responsibilities included designing virtual assistant knowledge bases and analyzing performance for improvements. David also held the position of Design and Optimization Analyst at Nuance Communications from January 2013 to January 2024, performing similar tasks for various clients. Earlier experience includes roles such as Systems Analyst at UPMC, Application Consultant at Nuance, and Customer Support Technician at B&S Communications, with foundational positions in customer service starting at Super Kmart. David holds an Executive MBA from Quantic School of Business and Technology and dual bachelor's degrees in Marketing and Information Systems Management from Duquesne University.
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