Gemma Gray

Gemma Gray is an experienced Operations Director at Verint since March 2014, with a strong background in project management and technical leadership. Previously, Gemma served as a Senior Project Manager and Technical Team Lead at KANA Software, where responsibilities included enhancing customer service solutions. Prior experience also includes roles as Technical Team Leader and Senior Business Process Developer at Sword Ciboodle and ScottishPower, respectively, focusing on project initiation, process development, and stakeholder relationships. Gemma's career began as an intern at Hewlett Packard, contributing to process improvement and customer satisfaction initiatives. Gemma holds a degree in Software Engineering from the University of Strathclyde.