Gregory Richard is a Software Engineer at Verint since November 2022, focusing on aligning Workforce Management software with customer objectives, while also acting as a Service Delivery Manager to ensure resource availability for business continuity. Prior to this role, Gregory held various positions at Avaya from January 2010 to July 2022, including Senior Solutions Engineer and Senior Product Engineer, where responsibilities included leading technical teams, developing relationships with business partners, and providing Tier III technical support for Workforce Engagement products. Gregory's career began at Nortel Networks as a Technical Support Engineer, responsible for Tier II/III support of the CCMS product line. Gregory holds a Bachelor of Science in Computer Science from Jackson State University and an MBA from Amberton University.
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