Hong Wang is a Sr. Director of Data Engineering at Verint, where they have built a Big Data analytical platform to enhance customer experience in the AWS cloud since 2015. Previously, they held various roles in database administration and managed services at Federal-Mogul Corp, Xerox, and ACS Inc. Hong earned a Master of Science in Computer Science from Concordia University, completing their degree in 2000. They are deeply involved in implementing and productionizing ML/AI technologies to leverage real-time customer experience data.
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