Ian Harrison

Ian Harrison is a seasoned Contact Centre, Customer Experience, and Operations Executive with thirty years of senior executive experience across diverse industries. Currently serving as the Director of Business Advisory at Verint, they provide consulting and advisory services to customer experience executives. Previously, Ian held various leadership roles, including General Manager positions at Commonwealth Bank, Vodafone, and Westpac Group, where they managed large teams and enhanced customer service operations. Ian also worked as a Deputy Director in Social Work at Westmead Hospital and served as a Call Centre Manager at TTEC.