Jan Verbeeck is a seasoned professional in quality management and workforce engagement, currently serving as a Senior Consultant at Verint. Since 2017, Jan has held a lead consultant role at Verint EMEA, focusing on optimizing customer contact strategies through performance and voice of the customer insights. Prior to this, Jan worked as a Senior Consultant in Quality Management at Tele'Train, collaborating with various clients to enhance their operations. Jan's earlier roles include Quality Coordinator and Unit Manager at Belgacom Mobile, along with administrative support for the Customer Service Director. With a background in economics, Jan combines analytical skills with expertise in implementing quality solutions across different sectors.
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