Jane Caldwell is a highly experienced Senior Business Analyst currently working at Verint since April 2020, focusing on customer engagement. With a longstanding tenure at Windhorse Limited since September 2004, Jane specializes in creating innovative solutions for the global financial services industry. Previous roles include CRM Consultant on the Customer Success Team at Fusion5, Service Delivery Manager, and Customer Relationship Management Consultant, where responsibilities involved project management, customer training, and business analysis for systems such as Pivotal and MS Dynamics CRM. Jane also held positions as a CRM Systems Analyst at Rigpa Australia and as a Senior Business Analyst at Australian Administration Services. An accomplished leader, Jane has managed technical services and pre-sales activities and holds multiple degrees including an MBA in eBusiness from the University of Technology Sydney.
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