Jeffrey M. has extensive experience in technical support and product management roles, primarily at Verint Systems since October 2014, where roles have included Tech Lead for Verint Cloud Services and Senior Product Support Specialist. Key responsibilities encompass onboarding new colleagues, customer support management, leading knowledge-sharing sessions, and troubleshooting various Verint applications including Quality Monitoring and Speech Analytics. Prior experience includes roles at Southwest Power Pool and Scripps Networks Interactive, focusing on system maintenance and business intelligence reporting. Jeffrey holds an Associate degree in Computer Programming and Networking from Gwinnett Technical College, along with a Computer Hardware Specialist certificate.
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