John (Chris) Edgar is currently the Director offering Business Strategy at Verint, leveraging extensive experience in global IT service operations and service delivery management. Previously, Chris held various leadership roles, including Global Service Delivery Manager at Dimension Data Global and General Manager Managed Services at Dimension Data Nigeria. With a career spanning several decades, Chris has developed expertise in contract negotiation, SLA performance measurement, and service improvement across multiple global environments. Chris began their career as a Network Technician at Gold Fields Ltd. and has continued to excel in managing complex service delivery models and vendor partnerships.
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