Johnathan Sun is an experienced professional in technical support and product management, currently serving as a Senior Product Support Specialist at Verint since January 2022. Previously, Johnathan held positions such as Senior Application Support Engineer at Alkami Technology and Senior Technical Support Engineer at NICE Ltd, where certifications in NICE Engage R6.10 were obtained. Johnathan also worked as TAC Team Lead at TelStrat, demonstrating leadership in managing teams, coaching on customer service strategies, and successfully reducing backlog by over 40%. Additionally, Johnathan has entrepreneurial experience as the CEO of Solescope, where revenue generation and client relations were key focus areas. Academic qualifications include a Bachelor's Degree in Management Information Systems from the University of Houston.
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