Jon Shiel is a seasoned professional in product support and service delivery with extensive experience in the technology sector. Currently serving as Senior Director of Product Support at Verint since January 2015, Jon previously held the position of EMEA Support Manager at KANA Software from November 2010 to December 2014, and prior to that, served as Service Delivery Manager at Lagan Technologies from March 2006 to November 2010. Jon Shiel earned a Bachelor of Science (BSc) in Management Science and Operational Research from the University of Leeds between 1987 and 1991.
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