Jonas Silva, PSM I, is a Service Delivery Specialist at Verint since June 2023, with extensive experience in workforce management consulting at Noovi and Betta Global Partner from September 2019 to July 2023. Prior roles include English Teacher at Wizard by Pearson and Project and Implementation Analyst at Wittel, where responsibilities involved the implementation of Verint Impact 360 WFM, NICE IEX WFM, Genesys Workforce Management, and Verint DPA, as well as technical support related to those systems. Educational background includes a degree in Analysis and Development of Systems from UNIESP, completed between 2007 and 2009.
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