Lesley Dalton

Lesley Dalton is an experienced Customer Success Manager at Verint since July 2022, following a brief career break in mid-2022. Prior to this role, Lesley held significant positions at Westpac from August 2016 to March 2022 as Senior Manager for Customer Insights, overseeing the insight practice for national customer engagement channels and initiating a speech analytics function with Verint AI technology. Lesley also contributed to customer experience measurement at BT Financial Group from August 2009 to August 2016, leading programs utilizing NPS and CSAT metrics across various business units. Earlier career roles include Subscriber Marketing Manager at Foxtel and Marketing Manager for Retention and Loyalty at Optus. Lesley holds a Bachelor's degree in Business with a Major in Marketing and e-Commerce from the University of Technology Sydney.