Luis Silva is an experienced Solutions Consultant currently at Verint since November 2021, specializing in product, technological, and design consultancy, along with sales support. Prior to Verint, Silva served as a Solutions Consultant at Dimension Data Middle East and Africa, where responsibilities included setting long-term strategies for CX products and managing alliances. Silva also held the role of Senior Product Specialist, overseeing Avaya and Verint products to enhance customer experiences using advanced technologies. Earlier roles included IT Specialist/Application Manager at MTN, Product Manager for AVAYA at Business Connexion, Switching Technology Manager at Kathea Communications, and Technical Specialist at First National Bank, providing extensive technical recommendations and solutions across telecommunication sectors. Educational background includes a Telecommunications NTC6 Diploma from Pretoria Tech and completion of secondary education at Pretoria Technical High School.
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