Manish Rawat has extensive experience in technical account management and engineering, primarily within the workforce management (WFM) domain. Currently serving as a Senior Engineering Technical Account Manager at Verint since April 2008, Manish excels in customer account management for both SaaS and on-premise solutions, focusing on enhancing customer experience and addressing complex technical issues. Prior roles include SaaS Account Manager, Senior Systems Engineer, and Manager of Tier 2 WFM Product Support for the APAC region, showcasing expertise in implementation management, deployment, and product support for WFM applications. Manish's career commenced in IT service support, evolving through various technical roles across multiple companies, including consultancy and engineering positions, contributing to an impressive skill set in product enhancement and customer advocacy. Academic qualifications include a B.Sc. in Botany from Delhi University.
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