Michael Silva has extensive experience in consulting and technical support, particularly in implementing and customizing enterprise-level CRM solutions. Currently serving as a Principal Consultant at Verint since January 2012, Michael specializes in gathering customer requirements and developing software requirement specifications. Previously, Michael worked at KANA Software for over a decade in various roles, including Principal Consultant, Senior QA Engineer, and Senior Technical Support Engineer, where responsibilities included developing test plans and providing 24x7 support for product lines. Prior experience includes roles at E2open, KANA Software, Platinum Technology, and Quintus Corporation, along with a solid educational foundation from Rensselaer Polytechnic Institute.
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