Michelle Pascoe is a Customer Analytics Consultant at Verint since March 2023, specializing in configuring analytics solutions to meet client needs. Previously, Michelle served as a Business Optimisation Manager at CarClarity, focusing on project management, process optimization, and Salesforce administration. Michelle's experience also includes a role as Workforce Optimisation Manager at Prospa, where responsibilities included forecasting, process mapping, and managing operational change. Michelle has held leadership roles in customer care and experience management at companies such as HelloFresh and RedBalloon, driving performance improvements and strategic initiatives. Recognized for her achievements, Michelle was the NSW state winner and national finalist for Operations Champion at the 2019 Auscontact Awards, and has received accolades including Flexigroup's 2011 Leader of the Year.
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