Mike Payne currently serves as an Account Manager at Verint, where responsibilities include designing, pricing, and selling Customer Experience solutions for corporate call center environments, focusing on agent call recording, workforce shift scheduling, and desktop analytics. With a career beginning in systems engineering and project analysis at Bank of America, experience spans project management roles at Chase and Verint, emphasizing technical project execution, software integrations, and service configuration. Previous experience also includes IT coordination at Banner Health, where project delivery and team management were key duties. Educational qualifications include a Bachelor's degree in Information Technology from Utah State University and an Associate of Arts and Sciences in Computer and Information Systems from Brigham Young University - Idaho.
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