Mike Perez has extensive experience in solutions consulting and engineering, holding various leadership roles at Genesys, OneReach.ai, Verint, and Gladly. Notably, as Senior Director at Genesys, Mike led teams in storytelling and strategic visioning while supporting major clients across diverse sectors. Mike's background includes expertise in conversational and generative AI and a commitment to training and mentoring within high-performance teams. Educationally, Mike holds a Bachelor of Science in Justice & Law Administration/Computer Sciences from Western Connecticut State University.
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