Paul Whelan is a seasoned professional with extensive experience in customer success, operations, and technology within the contact center industry. Currently serving as Director of Enterprise Customer Insights at Verint since January 2012, Paul specializes in uncovering insights and driving data-driven decisions to optimize operations and enhance customer experience. Previous roles at Verint include Director of Global Customer Success Operations and Customer Success Operations, where Paul focused on developing success programs and strategies for large enterprise organizations. Prior to Verint, Paul held significant positions at Bell Canada, TD Bank, and the Department of National Defence, demonstrating a proven track record in managing complex technical and operational components of contact center infrastructures. Education includes credentials from Compu College and Learning Tree.
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