Ricardo P.

Ricardo P. is a highly experienced System Software Engineer at Verint since November 2010, specializing in implementations of various technical systems including WFO suite, WFM, and biometrics. With a strong background in project management and technical support, Ricardo P. effectively manages customer projects, leads troubleshooting efforts across the CALA region, and provides critical updates and documentation reviews. Previous roles include Support Manager at Alpama Global Services Brasil, overseeing support and implementation of telecommunications systems, and Senior Technical Consultant at Atento Brasil, where responsibilities included infrastructure leadership and call center operations migration. Education includes an MBA in Information Systems Management from FIAP and degrees in Information Technology from Universidade São Marcos and ETE Jorge Stree.