Richard Kavanagh, CCXP, currently serves as the Manager of XM Professional Services EMEA at Verint, a position held since January 2019. Prior to this role, Richard was a Customer Success Manager at ForeSee from April 2012 to January 2019, where Richard contributed to measuring customer experience for over 600 brands. Earlier experience includes roles as a Research Manager at Synovate, where Richard oversaw mystery customer research for various sectors, and Project Manager at Research International, managing similar research projects across multiple markets. Richard's career began in sales at FL Moore, and Richard holds a BA (Hons) degree in Economics and Social Policy from the University of Leeds.
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