William Lunn is an experienced product support professional currently working as a Product Support Specialist at Verint since May 2022. Prior to this role, William served as a Service Desk Technician at Aireon LLC from August 2018 to May 2022, where responsibilities included system monitoring and incident resolution. William's background also includes a position as a Senior Support Engineer at Microsoft from November 2015 to August 2018, focusing on client consulting, mentorship for support teams, and managing high-profile accounts while addressing complex integration issues. Earlier, William worked at Personify as a Senior Software Support Specialist from August 2005 to October 2015, providing support to notable clients and managing ticketing system escalations.
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