Cynthia Spragg

Cynthia Spragg has extensive experience in customer care and underwriting across multiple organizations. At AT&T Wireless, Cynthia served as Customer Care Lead, successfully managing contracts and increasing new accounts significantly. Later, at USAA, Cynthia held various roles, including P&C Development Product Owner and Risk and Compliance Program Manager, where responsibilities included underwriting analysis, coaching peers, and managing projects. Currently, Cynthia is a Senior Business Engineering Manager at Verisk, focusing on development projects to enhance sales and service experiences. Education includes a Master of Business Administration from Keller Graduate School of Management and a Bachelor's degree in Management Information Systems from the University of Central Florida.