Anna Richardson is a Training, Quality Assurance, and Process Governance Manager with extensive experience in Contact Centres. They have successfully executed high-volume training delivery and driven excellence through strong business relationships and quality assurance practices. Anna's career includes roles such as Customer Services Agent at GE Money Bank and Training Manager at Santander UK, as well as their current position as Training and Quality Manager at Verisure. They hold a BSc in Sociology from Northumbria University.
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