Benoit Murail is currently the Responsable Service Support Technique at Verisure, where they manage a team of 60 collaborators and oversee the validation of alarm installations and technical interventions. Previously, Benoit held the position of Delivery Manager at HELPLINE and served as a Manager at Convergys, where they led operational teams and managed key performance indicators. Benoit is skilled in team management, project implementation, and continuous improvement, having mastered various customer support environments throughout their career. They earned a degree in Supervision en Relation Client à Distance and hold an ITIL certification for process creation and optimization.
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