Daniel Irving

Daniel Irving is an experienced professional in customer service and operations management, currently serving as Head of Customer Service at Verisure since July 2021, following a role as Senior Customer Service Manager. Previously, Daniel held various managerial positions including Senior Operations Manager at Concentrix and Operations Manager at Convergys, where successes included implementing multi-lingual programs and exceeding budgeted revenues across managed programs. Daniel's career also includes key roles at Shop Direct Group and Orange, focusing on enhancing customer experience and driving sales performance. Daniel holds a diploma in Business from Newcastle College and has demonstrated a strong ability to lead and develop teams to achieve exceptional results throughout a diverse career.