Eva V.

Eva V. is a seasoned professional with extensive experience in commercial operations and customer retention. Currently serving as the Commercial Operations Manager and formerly the Customer Retention Manager at Verisure since November 2018, Eva has successfully restructured the department, significantly improving customer retention rates from 46% to 70% within a year and reducing attrition by approximately 20%. Prior roles include Communication Brand Manager and Budgeting Control Officer at OTE Group of Companies, Learning and Development Specialist, Senior Team Manager, and Sales & Customer Service Representative at Cosmote e-Value, and customer service roles at the National Bank of Greece and Perseas Financial Services. Eva holds an MBA with a specialization in Marketing from Heriot-Watt University and a Bachelor’s Degree in International & European Affairs from Panteion University.