Luca Cappelli has extensive experience in customer service and account management, beginning as a Team Leader at Teleperformance Italia from December 2007 to August 2011, managing a team of 20 advisors on hi-tech product inquiries. Following this, Luca served as Account Manager and Assistant Call Center Manager from March 2013 to July 2018, overseeing a significant workforce and focusing on client service delivery in the Italian market. Currently, Luca holds the position of Telebooking Front Office Manager at Verisure, following a role as Account Manager/Delivery at Accenture and as Client Services Manager at Teleperformance, where responsibilities included managing operations for the EMEIA Region and overseeing training and recruitment. Luca holds a Laurea Triennale in Romance Languages, Literatures, and Linguistics from Università degli Studi di Roma 'La Sapienza'.
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