Mauricio Valencia holds a Bachelor's degree in Industrial Engineering, graduating in the top ten of their class. They have four years of experience in business intelligence for both national and multinational companies, specializing in customer experience and churn management. Currently, Mauricio serves as the Head of Strategic Planning at Verisure while previously working in various roles related to churn and retentions at Telefónica and Entel Perú. With skills in data management and analysis, Mauricio effectively drives competitive advantages in marketing strategies within the telecommunications and financial sectors. They have intermediate proficiency in English.
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