Sophie D.

Sophie D. is an experienced professional specializing in customer experience and quality management, currently serving as Responsible for Customer Relationship Quality in the Client Experience department at Verisure since December 2021. Previous roles include Customer Experience Consultant at Activeo, and Consultant in Customer Relationship Quality at Hubicus groupe BVA. Sophie's experience also encompasses project management in customer quality at Chronopost, business development and waste valorization at SUEZ, and client management at Orange. Educational qualifications include a Master 2 in Marketing and Sales Management with a focus on E-CRM, a Master 1 in Quality Management related to Customer Relations, and a DUT in Marketing Techniques.