Melanie N.

Melanie N. has extensive experience in client service and issue resolution within the healthcare technology sector. Currently serving as the Manager of Form Design Services at Echo, a HealthStream Company since June 2004, Melanie functions as the primary contact for client form needs across all 50 states. Prior to this role, Melanie worked at WebMD/Emdeon as an Executive Escalations Analyst, managing escalated service issues and communicating deliverable results to key clients. Additionally, Melanie served as a Vendor Client Liaison at WebMD/ENVOY Corporation, where responsibilities included educating vendors on enrollment processes and acting as a point-of-escalation for customer issues.