Derek Hendrickson is a former Senior Service Delivery Manager with over 16 years of experience in service delivery and assurance within highly regulated industries, particularly telecommunications. They have successfully led service teams and driven significant revenue growth through effective strategies and process improvements at companies such as Verizon and MCI Corporation. A recognized high performer, Derek has received multiple awards for excellence, including the Verizon Ovation Award and the Customer Excellence Award. Derek graduated with honors from St. John Fisher University with a Bachelor's Degree in Mass Communication/Media Studies.
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