John Murray is a Senior Engineer specializing in Network Performance at Verizon, where they actively monitor global networks and manage network outages. With extensive experience in IT and operational support, John has worked in various roles, including Technical Support Agent and Senior Operations Support Engineer. A CCNA certified professional, John developed Incident and Change Management processes that preserved significant revenue and ensured service stability. They earned a Bachelor's degree in Computer Science from County College of Morris and hold multiple IT certifications, including ITIL Service Management.
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