Rob Smith has over 25 years of experience in IT, beginning their career as a Senior Systems Engineer at GE from 1988 to 1994. Currently, Rob serves as an Executive Director at Verizon Wireless, where they focus on analytics and business insights to enhance CRM solutions, and also works as an Executive Consultant at Luxoft. Rob holds a Bachelor’s Degree in Computer Science from the University of Central Florida and has pursued post graduate studies in Customer Relationship Management at Duke University's Fuqua School of Business. Rob's expertise includes business intelligence, big data, and customer satisfaction metrics.
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