Veronica Ramirez

Veronica Ramirez is an accomplished professional with extensive experience in customer service and technical support operations, primarily at Verizon Wireless and Verizon. Beginning in 2005, Veronica held various supervisory and management roles, including overseeing teams in Executive Relations and Technical Support, where significant focus was placed on improving customer experience and operational efficiency. Currently serving as a Senior Manager in Systems Analysis and Programming, Veronica leads multiple technical projects and supports various performance management tools within the Verizon Consumer Group. Veronica's educational background includes an Associate of Arts in Business Administration, a Bachelor of Arts in Business Administration and Management, and a Master of Business Administration in Human Resources Management, all demonstrating strong academic achievement.