Jahnavi M. is a Solutions Engineer at Verkada, with experience in root cause analysis, troubleshooting, and technical support across various roles since January 2022. Responsibilities have included designing knowledge base articles, developing scalable tools, testing new products, and resolving 99% of level 2 tickets. Prior to Verkada, Jahnavi served as a Pro-Customer Experience Technician at Northeastern University's Information Technology Services, providing comprehensive support and leading project teams. Jahnavi also has a background in app development and has worked on a significant IoT project involving network schematics for a government hospital in India. Educational qualifications include a Master's degree in Cyber Physical Systems from Northeastern University and a Bachelor's degree in Computer Engineering from SVKM's Narsee Monjee Institute of Management Studies.
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