John Tran is an experienced Technical Support Engineer with a strong background in troubleshooting and customer support, currently serving as a Team Lead at Verkada since January 2020. In this role, John has enhanced the support experience for the APAC region by transitioning Verkada to 24/7 support and handling escalated accounts while mentoring new hires. Prior experience includes roles as a Lab Technician at San Jose State University, where John assisted in IT education and infrastructure projects, and as a Network Support Engineer Intern at Cisco Meraki, providing support for various networking products. John holds a Bachelor of Science degree in Industrial Technology with a minor in Business from San Jose State University, demonstrating a solid foundation in both technical and business aspects.
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