Julia Summers

Julia Summers is an accomplished implementation and customer success manager with extensive experience in client relations and product support. Currently serving as an Implementation Manager at Versapay since August 2020, Julia specializes in optimizing accounts receivable processes for clients across various industries, leading discussions with technical and business leaders, and ensuring successful product rollouts. Previously, in roles such as Customer Success Manager and Product Support Specialist, Julia managed a specialized portfolio of over 100 clients, developed best practices for user training, and resolved complex technical issues, contributing to high client satisfaction and retention. Julia's earlier experience includes customer success management at Self Management Group and teaching positions at Kaplan International Languages and Sogang Language Program, enhancing Julia's communication and instructional skills. Julia holds an Honours Bachelor of Arts from the University of Guelph and a Post-Graduate Certificate in Teaching English as a Second or Foreign Language from the University of Guelph-Humber.